Job Description
Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
Role Overview
Fluence is looking for an IT Service Desk Intern to support and enhance internal IT support services. This role provides hands-on experience in a professional IT environment, working with Microsoft 365, ServiceNow, and enterprise infrastructure.
Key Responsibilities
Provide technical support for hardware and software in a Microsoft 365 environment
Assist in setting up and deploying desktop computers (Windows and Mac)
Support user account management activities in Active Directory
Help with procurement and distribution of IT equipment
Assist with Office 365, SharePoint, and ServiceNow-related tasks
Contribute to and maintain knowledge base documentation in ServiceNow
Support hardware and software inventory management
Assist in troubleshooting audio/video conferencing systems
Support administration of core hosted applications
Collaborate with local IT vendors and internal teams
Required Qualifications & Experience
Currently pursuing or recently completed a degree in IT, Computer Science, or a related field
Basic understanding of Microsoft Windows and/or Mac OS
Familiarity with Microsoft 365 (Office applications, Teams, Outlook)
Interest in IT support, troubleshooting, and end-user services
Basic understanding of networking, device management, or identity management is a plus
Strong problem-solving skills and willingness to learn
Good written and verbal communication skills
Ability to work on-site in the Erlangen office
What You’ll Gain
Hands-on experience in an enterprise IT environment
Exposure to tools like ServiceNow, Active Directory, and Microsoft 365
Opportunity to work with experienced IT professionals in a global company
Practical knowledge of IT support processes and systems
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.