Job Description
Job Responsibilities:
● Intermediate Order Processing: Receive and process semi-complex customer orders via various
channels, including email, phone, sales quotations and online portalsthrough Trimble's order
management systems.
● Intermediate Sales Quote Support: Assisting sales teams with preparing accurate semi-complex
quotes prior to and after signature and subsequently converting quotes to orders in respective
systems.
● Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively
communicate with customers regarding delays or issues that may arise during order processing.
● Customer Support: Address customer inquiries related to order status, software provisioning, shipping
information, and product availability. Provide timely and courteous responses to maintain high levels
of customer satisfaction.
● Inventory Awareness. Intermediate collaboration with global/regional distribution centers and
inventory/product management teams to stay informed of inventory availability for order fulfillment.
Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays.
● Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates
to orders with relevant approvals per policy.
● Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery
information and quantities before processing orders. Identify and rectify any discrepancies or errors
with customers.
● Compliance: Ensure compliance with company policies and procedures, as well as industry regulations,
related to order processing and data privacy.
● Troubleshooting and Issue Resolution: Identify and resolve order-related problems promptly,
escalating complex issues to senior management or other relevant departments when required.
● Support shipping/import/export teams and customer requirements for related documents if required.
Qualifications & Experience:
● 2-4 Year Degree preferred; education/training in business admin, software or supply chain
management is a plus.
● 1-2 years experience in order administration, sales support, or related is preferred but not mandatory
● Strong organizational skills, attention to detail and accuracy in data entry and order processing
● Excellent communication skills, written & verbal, to interact effectively with customers/internal teams
● Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
● Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
● Experience with a top tier Enterprise resource planning (ERP) system a plus.
● Familiarity with Salesforce CRM systems and other relevant software applications a plus.
● Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
● Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail.
Ability to provide high-quality administrative support and multitask effectively.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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