Specialist - Quality Assurance (Chassis/Electrical)

Position Summary:

Analyze data from customer feedback and lead improvement activities in an automotive manufacturing environment.

Essential Functions:

• Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement. 
• Update customer feedback database with improvement activities and status. 
• Communicate with cross-functional departments to ensure understanding of customer issues & improvements. 
• Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness. 
• Coordinate and conduct internal campaign for quality flow-outs to customers and issue report. 
• Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner. 
• Issue reports and presentations regularly to inform customers on progress and results. 
• Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers. 
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements. Team Member may be required to handle hazardous wastes which may include identifying, inspecting, packaging, labelling, and moving waste in compliance with RCRA regulations. Relevant training will be provided if assigned these job duties. 
• Meet all other requirements as assigned. 

Education:

Bachelor’s Degree or equivalent preferred

Related Experience:

0 – 10 years of job related experience desired

Skills / Knowledge:

• MS Word
• MS Excel
• MS PowerPoint
• GQIS preferred 

Additional Information:

Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.