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Residence Inn Oceanfront - Front Desk Agent (FT)
Virginia Beach, VAPosted 5 days ago
onsite
Job Description
Job Id:
6154
# of Openings:
2
The Residence Inn Oceanfront - Full-Time Front Desk Agent starting at $16.00/hr!
If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today!
The Residence Inn Oceanfront by Marriott is seeking a warm and friendly service-oriented, Front Desk Agent. The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures.
How You'll Be Rewarded:
- A chance to learn something new every day in a fun, friendly work environment!
- Health Benefits; Medical, Dental and Vision
- Paid Time Off
- Employee Assistance Program
- Company Paid Short Term Disability, Life Insurance and Accidental Death
- Affordable and Optional Long Term Disability and Supplemental Life Insurance
- Company Matched 401K
- Health Care Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- Legal Resources
- Associate Travel Discounts per Brand Guidelines
Essential Duties:
- Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
- Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Maintain and secure a cash bank to perform job functions.
- Verify guest information upon arrival and departure
- Obtain method of payment from guests (credit or cash)
- Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Process all check-outs.
- Maintain all guest information and hotel occupancy status using Brand systems
Minimum Qualifications:
- Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
- Candidates must be able to stand for a full eight (8) hour shift.
- Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.
Desirable Characteristics:
- Previous guest service experience preferred, but not required.
- Highly developed computer skills.
- Well organized and detail-oriented.
- Ability to work independently and with diverse groups of individuals.
- Display initiative, perseverance and analytical skills.
- Highly developed communication skills.
- Professional and ethical in all situations.
- Excellent customer service skills.
- Quick learner with strong work ethic.
- Team player and ability to get along with others.
- Exemplary written and verbal communication skills.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.
EOE M/F/Vet/Disabled
Job Type: Full - Time with flexible scheduling
Salary: from $16.00 per hour
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