Inside Sales Representative II Sales - Inside Sales

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market

The #1 name in our industry, we help make the dream of home ownership more achievable every day

At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons

PURPOSE Utilizes knowledge of sales techniques, company products/services and general industry knowledge to provide sales and customer service support to both retail and contractor customers

Troubleshoots order processing issues to ensure customer satisfaction

Uses customer calls as opportunities to provide information about features and

of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers

ESSENTIAL DUTIES AND

Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers

Assists customers with issues such as product selection, pricing, availability, refunds/exchanges

Determines customer

and expectations in order to recommend specific products and services

May recommend alternative products based on cost, availability or specifications

Generates sales quotations requiring a working knowledge of company products, procedures and practices

Actively engages in selling company products and services

Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.)

Enters orders into computer system

Schedules the production and delivery of orders with store operations

Uses customer calls as opportunities to provide information about features and

of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers

Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities

Identifies trends in customer satisfaction or dissatisfaction

May participate in coordinating and conducting customer workshops

Provides assistance to less experienced Inside Sales Representatives

May assist with store housekeeping, signage, stocking, inventory control and other related activities

Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals

Remains current on customer preferences, changes in local codes and product developments by attending in-house training sessions, vendor training or reading trade journals

Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers

Attends periodic safety meetings as required

May recommend changes to improve safety procedures

Carries out other duties as assigned

SUPERVISORY

This job has no supervisory

MINIMUM

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The

listed below are representative of the knowledge, skill, and/or ability required

High school diploma or GED and 1 (one) year of sales experience or equivalent combination of education and experience

COMPETENCIES Knowledge of company products, competitor’s products and company standards Knowledge of company product pricing, discount and estimating formulas and guidelines Strong verbal and written communication skills Strong detail orientation skills Strong customer service skills Knowledge of basic sales techniques, concepts and the ability to influence and persuade Proficiency in Office Suite Knowledge of and ability to use motorized and non-motorized material handling equipment WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Subject to both typical office environment and outside locations with temperature and weather variations

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds

At BFS, we want you and your career to be greater than what you ever could have expected

Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day

Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day

At Builders FirstSource, we offer competitive, affordable

designed to make life better for you and the people you love

Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives

To view all our benefit offerings click here www.bldrbenefits.com

Builders FirstSource is an

/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]

Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.