Technical Program Manager (Bilingual Mandarin)
Job Description
About Us
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Foxconn Industrial Internet has always adhered to the production and operation strategy of "Deeply cultivated in China and Deployed globally", played the role of a bridge and link between domestic and foreign dual circulation, and vigorously promoted the digital transformation of the entire ICT industry chain.
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After several years of development, it has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.
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World's 2nd largest electronic manufacturing service industry
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30+ Fully automatic smart factories
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190,000+ Global Employees
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Fortune Global 500 - Ranked 22nd
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Global Views Monthly CSR & ESG Award - First Prize in the Category of Electronic Technology Industry
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Clarivate Top 100 Global Innovators - Awarded in 5 Consecutive Years
Houston Facility Locations:
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8303 Fallbrook Dr., Houston, TX 77064
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9625 Fallbrook Pines, Houston, TX 77064
San Jose, CA
About the job:
FULL-TIME/PERMANENT
JOB FUNCTION: As an Electrical Technical Program Manager - Storage Product Design/Switch and Networking Server you will be responsible for projects relating to embedded & computer hardware/firmware. You will provide engineering services to existing customers and potential new customers regarding product development and implementation issues. You will deliver presentations, demos, and training to customers. You will drive timely resolution of technical escalations and ensure customer satisfaction. The position requires international travel to Taiwan and possibly other Foxconn sites.
QUALIFICATIONS:
EDUCATION: B.S. in Electrical and Computer Engineering or related fields, M.S. is a plus.
EXPERIENCE: 5-10 years of x86 computer hardware/Embedded uPs, and firmware/software experience in networking and telecom equipment. Proven track record in customer-facing roles with excellent communication skills and Strong project management skills (PMP certification a plus)
LANGUAGE: English proficiency required, Mandarin is a plus.
SKILLS:
- Excellent written and oral communication skill in English and Mandarin.
- Excellent collaborative skills and customer interaction
- Strong analytical skills, familiar with Product Development Process.
- Proficiency in x86, ARM based system hardware and firmware, or embedded system design.
- Good understanding of Telco Equipment
- Familiarity with 5G, LTE, and IP/MPLS technologies
- Experience with major telco operators
- Knowledge of SDN/NFV and network automation
- Proficiency in tools like JIRA, Confluence, or similar
- Microsoft office & scripts
- Direct support customers on Server and networking projects, in the areas of embedded and computer hardware or firmware/software technical program management from Product Concept to Mass Production.
- As a member of San Jose Server RD’s Front End interface, provides engineering service to customers in regards to new product development and deliverables, managing routine meeting, tracking design and validation issues/solution/fix. Communicate with Customer in system spec definition, design proposal, issues and solutions in detail.
- Back End interface with Foxconn design/test/validation engineering teams, manufacturing/operations teams, guide and direct the outcome to meet customer’s needs during all phases of NPI process
- Support on-site debug/meeting in customer’s site, tracking listed AI’s found by external customers, internal engineering design teams and factory during product development. Collaborate with local San Jose team and customers to investigate, reproduce, and provide guidance to back-end RD and manufacturing teams in solving issues
- Travel internationally to Taiwan and possible other Foxconn sites for on-site support.