4. Reservations Sales Agent Full-Time

Job description:

Reservations Sales Agent 

Position based in Banff, Alberta (Store Based Role – Sundance Mall)

This is a Full-time year-round position.

Why This Job Is Cool

You’ll experience the mountains and build memories that last while working in a fun and diverse environment. You’ll engage with guests from around the world, helping them create unforgettable experiences in the Canadian Rockies. Our in-house training will equip you with the skills to confidently recommend and sell tours, activities, and retail products while providing top-tier customer service.

About the Role

This is a fast paced, guest-facing reservations and sales role. Success in this position means confidently recommending the best experiences for each guest, converting inquiries into bookings, and staying accurate and organized during busy periods. 

Requirements

• Experience in the travel/tourism industry
• Experience in reservations, sales, and/or retail preferred but not essential
• Strong sales and upselling skills with a customer-first approach
• Knowledge of the local area and key attractions
• Basic computer knowledge/skills
• Highly organized with strong attention to detail
• Ability to multitask and work in a fast-paced environment
• Excellent communication and interpersonal skills
• Positive, enthusiastic, and results-driven personality
• Reliable and consistent, we operate 7 days per week and depend on each other for coverage
• Able to work both in a team and independently
• Ability to handle complaints and turn service challenges into positive experiences

A Sample of Daily Tasks

• Sell and upsell sightseeing and activity tours through in-person, phone, and email interactions.
• Maximize sales opportunities by identifying customer needs and recommending the best tours, activities, and retail products.
• Provide expert advice on local attractions, experiences, and tour options to enhance the guest experience.
• Actively promote package deals, upgrades, and exclusive offers to increase revenue and guest satisfaction.
• Perform cash-out procedures accurately while tracking sales performance.
• Liaise with operations, guides, and other departments to ensure seamless guest experiences.
• Negotiate with third-party tour companies and suppliers to secure the best options for guests when needed.
• Maintain an inviting store environment by keeping retail stock and tour information well-organized and visually appealing.
• Deliver outstanding customer service and handle guest inquiries or concerns with professionalism and efficiency.
• Participate in ongoing training to enhance product knowledge and sales techniques.
• Support the team with additional tasks as requested by the supervisor.

What We Offer

• Competitive wage structure with performance-based incentives for meeting sales goals
• Opportunities to progress into senior and leadership roles through structured training and performance development
• Monthly staff events and a supportive team environment
• Staff accommodation available
• RRSP matching after 3 months
• Vacation pay
• 4 days on, 3 days off schedule (10-hour shifts)
• Salary: From $21.00 per hour, with potential for bonuses based on sales performance

If you love working with people, have a passion for sales, and want to help guests create incredible memories in the Canadian Rockies, we’d love to have you on our team!