Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for eight consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi AnAbout the role
As a Butler, you will be the primary point of contact for guests throughout their stay, delivering a highly personalized and seamless experience. You will coordinate closely with all departments (Room Service, Housekeeping, Laundry/Valet, Concierge, Catering, Guest Services, Spa, etc.) to ensure smooth service delivery.
By managing all guest interactions and preferences, you help minimize unnecessary disturbances and enhance overall guest satisfaction.
In addition, you are responsible for maintaining the Residence Villas to the highest standards in line with hotel procedures.
What you will do
Ensure the Residences operate smoothly and efficiently at all times
Build strong connections with Residential Guests, offering attentive and personalized butler service
Coordinate guest activities and requests effectively with all departments
Maintain Residence Villas to the highest cleanliness and quality standards
Deliver consistent morning, afternoon, and evening services
Ensure guests receive the appropriate level of attention without unnecessary disturbance
Follow all Butler-related policies and procedures (P&P)
Maintain a professional demeanor at all times
Comply with hotel standards of conduct, house rules, fire regulations, and departmental procedures
What you bring
One + years experience working in hotel industry or similar environment
Good communication skills
What we offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary laundry for employee uniform
Complimentary Employee Meals
Complimentary employee bus transportation from/to Danang center
Schedule & Hours
This is a full-time position
44 working hours per week