Job Description
Customer Service Officer
Location - Malaysia
Work Arrangement - Onsite
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.
What you’ll do
Order Processing: Manage daily processing of customer purchase orders and sales orders in SAP ERP, ensuring timely and accurate entry, preferably same day, to support customer needs and internal teams.
Customer Liaison: Act as the primary contact for allocated customers, assisting with inquiries from RFQ through to delivery, providing order and delivery status updates, and resolving issues promptly.
Quotation Management: Generate and manage quotes for assigned customer accounts efficiently, maintaining accuracy and responsiveness.
Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
Data Maintenance: Maintain and update Customer Master Data to ensure accuracy and compliance with company standards.
Returns and Credits: Handle returns, credits, and Corrective Action Requests (CARs) in coordination with relevant departments.
Cash Transactions: Process cash sales and EFTPOS transactions as required.
Success Metrics: Success in this role means processing orders and quotations promptly, maintaining high accuracy, supporting customer satisfaction, and contributing to smooth internal operations.
Travel Requirements: Minimal to no travel is expected for this role.
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
What you’ll bring
Must-haves:
Hands-on experience with SAP ERP (version 4.7b or higher preferred) and daily use of ERP systems for order processing.
Minimum 2 years’ experience in customer service or order processing environment, preferably in industrial manufacturing, engineering, or supply chain sectors.
Strong attention to detail and accuracy in handling high-volume transactions.
Fluent English communication skills (reading, writing, verbal) with ability to interpret documents and communicate effectively with internal and external stakeholders.
Nice-to-haves:
Qualifications or experience in customer service, parts identification, warehousing, or logistics.
Basic to intermediate proficiency in Microsoft Office suite and email systems such as Lotus Notes or Outlook.
Understanding of accounting, inventory, manufacturing, order processing, or payroll systems.
Experience working in aftermarket operations or industrial distribution environments.
Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.
We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
Competitive pay
Career development and learning support
Access to global inclusion networks
Regional and team-specific benefits
Sharebuilder scheme
Wellness support for you and your family
Collaboration with global teams
Study support