Mental Health Intake Specialist-FT nights/7p-7a/LGH

The Mental Health Intake Specialist provides telephone and data collection support for admissions to mental health programs and referral information to in-house and outside resources. Handles and directs calls and website requests from referral sources and the general public. Updates and maintains database and generates reports. Assists lead marketing specialist and marketing director as necessary.

P&BH: Reports to TEAM LEAD INTAKE PES

Actively participates in staff meetings

Advises appropriate staff of situations requiring follow-up attention

Answers all calls and records on computerized forms/database

Assists lead marketing specialist and marketing director as required

Communicates information with physicians and others in a timely manner

Completes continuing education requirements as mandated by Centra policy

Demonstrates excellent written and verbal communication skills

Demonstrates flexibility to changing workloads

Demonstrates good judgment in handling difficult situations and responding appropriately

Establishes and maintains relationships with providers and referral sources

Facilitates admissions to acute hospitalization programs

Identifies quality or customer service issues and addresses appropriately and in a timely manner

Maintains a clean and organized workspace

Maintains confidentiality

Maintains positive attitude and supports Centra when appropriate

Maintains positive relationships with other Centra departments and outside referral sources

Organizes time sets priorities and performs well under pressure

Other duties that may be assigned from time to time

Participates in pertinent workshops/training sessions

Provides data and reports/charts when scheduled and upon request

Provides follow-up with physicians and referral sources in a timely manner

Provides information and refers non-admission calls/inquiries to appropriate resources

Records accurately all calls and inquiries on computer database

br>Updates database and generates reports for tracking and marketing purposes

Verifies insurance coverage and obtains necessary authorizations

Works cooperatively with lead specialist director physicians providers and referral sources

Required Education: Bachelors Degree in Psychology, Sociology, English, Business, Marketing, Communications, Education, or a related field

Required Experience: Exceptional verbal, written, and telephone communication skills. Computer skills in various software programs designated by department head. Equipment knowledge of computers, printers, fax machines, copiers, and telephones