Account Services Representative

The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.

RESPONSIBILITIES

Promote Quality Customer Experience

-Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests 

-Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments

-Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments 

Problem Solving

-Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer’s circumstances 

-Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service 

-Perform any necessary calculations pertaining to fees, time periods, or dates 

Drive Business Growth

Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts. Add contracts as authorized by customers 

-Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting 

Minimum

-6 months work experience providing service directly to customers 

-6 months experience using a computer in a work or non-work setting

-High school graduate or GED or equivalent work experience 

-Eligibility to work in the United States

Preferred

-6+ months experience working in a position that requires meeting sales goals

-1 – 2 year work experience in a customer service role, not specific to just Call Center

-Strong aptitude for helping customers and a customer experience focus

-Enthusiastic and personable

-Must be able to work in a call center or highly structured environment

-Strong computer skills and be able to navigate through multiple screens

-Ability to adapt to constant change

-Demonstrated solid work history.

All your information will be kept confidential according to EEO guidelines.

APPLY AT: http://www.cox.com/aboutus/careers/search-jobs.cox (JOB CODE 142443)