Rooms Controller

Overview To ensure proper maintenance of room inventory through “pre-blocking the house” and honoring special requests whenever possible. Responsibilities  To be thoroughly acquainted with all check-in/check-out procedures and policies. Be familiar with guest scenarios. Be familiar with all technical equipment as related to the Front Desk. To be familiar with all blocking procedures. To be familiar with all appropriate reports/group resumes. To be familiar with all available packages. To be familiar with general organization set-up and statistical information. To be familiar with the inter-relationship between the different departments. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous guest relations training is preferred