Lead Concierge

We are seeking a professional and service-focused Lead Concierge to oversee the front desk experience at a premier Class A residential property in Washington, DC. This role serves as the primary point of contact for residents, guests, and vendors while ensuring exceptional customer service, smooth daily operations, and a welcoming community environment. Key Responsibilities Greet and assist residents, guests, and vendors in a professional and friendly manner. Serve as the primary point of contact for resident requests, questions, and concerns. Lead daily concierge operations and support concierge team members. Coordinate visitor access, package management, and resident services. Assist with community events, resident engagement activities, and property communications. Maintain accurate logs, reports, and front desk records. Partner with property management and maintenance teams to ensure outstanding resident satisfaction. Respond appropriately to emergencies and follow established property procedures. Qualifications 2+ years of concierge, hospitality, luxury residential, or customer service experience. Previous leadership or supervisory experience preferred. Exceptional communication and customer service skills. Strong organizational and multitasking abilities. Proficiency with Microsoft Office and property management technologies. Professional appearance and demeanor.