Content Manager

Job Responsibilities:
• Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs
• Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
• Own user acceptance testing for email templates
• Maintain documentation and versioning for email content
• Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
• Uphold and help us content standards, including terminology, voice and tone
• Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it
• Work well in Agile/Lean UX, remote, and cross-functional environments
• Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant
• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
Job Requirements
• Excellent, highly creative communication and critical-thinking skills
• At least 5 years of professional writing experience, with 3 years writing web and mobile content
• Ability to collaborate effectively in cross-functional design and product teams
• Ability to manage multiple projects in a fast-paced environment
• Experience in Agile UX environment preferred
• Professionalism in all aspects of daily work
• Experience with branding and writing both marketing and interaction content a plus

To discuss on this opportunity feel free to reach Raghu Varun
Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com