Job Description
JOB SUMMARY
The Manager, Business Support – Procurement Services oversees business operations and performance management for procurement, driving execution, accountability, and continuous improvement across financial and operational processes. This role analyzes procurement and financial data to generate actionable insights, develops reporting frameworks to track performance against key metrics, and strengthens controls to ensure accuracy, compliance, and transparency.
The position manages end-to-end operational processes—including budgeting, forecasting, and Accounts Receivable governance. Additionally, this role drives execution of strategic procurement initiatives, establishes tracking mechanisms to monitor progress, and collaborates with stakeholders to improve efficiency and standardize processes.
CANDIDATE PROFILE
Education and Experience
Required
- Minimum 4+ years’ experience in account management, sales, procurement/sourcing or business development, preferably in the hospitality design industry
- Experience working with ERP systems (e.g., PeopleSoft) to manage procurement, financial, or operational data, including reporting and analytics
- Demonstrated ability to analyze complex data, identify trends, and translate insights into actionable recommendations.
- Ability to travel up to 10%
Preferred
- Bachelor’s degree in Business, Finance, Supply Chain, or related discipline preferred
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Experience in business operations, procurement, finance, or related field preferred.
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CORE WORK ACTIVITIES
- Lead and develop business operations resources; establish priorities, monitor performance, and drive accountability to deliver against procurement goals.
- Analyze procurement, financial, and operational data to identify trends, generate actionable insights, and support informed decision-making.
- Develop and maintain reporting frameworks, dashboards, and scorecards to track performance against key business and operational metrics.
- Design, standardize, and continuously improve processes, tools, and documentation to enhance efficiency, consistency, and scalability.
- Strengthen operational and financial controls to ensure accuracy, compliance, and transparency across procurement activities within PeopleSoft and integrated platforms.
- Support budget planning and financial management, including forecasting, tracking, and variance analysis aligned to program objectives.
- Lead Accounts Receivable (AR) governance, including facilitating weekly AR reviews with Procurement leadership and Finance to assess risk and drive resolution strategies.
- Serve as final escalation point for complex AR collections, partnering with owners, Legal, and OFS to resolve issues and mitigate financial exposure.
- Drive execution of procurement initiatives, including planning, milestone tracking, and performance measurement against defined outcomes.
- Establish and manage tracking mechanisms for initiatives and operational activities; monitor progress, ensure compliance, and hold stakeholders accountable for results.
- Lead cross-functional issue resolution and stakeholder engagement, partnering with owners, vendors, buyers, systems, and Procurement teams to resolve complex transactional issues and communicate performance, risks, and opportunities to leadership.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.