Audio Visual Support Technician

We are currently seeking a Full-Time AV Support Technician responsible for working the setup, installation, configuration, and maintenance of complex AV systems.  RESPONSIBILITIES Install, configure, and test a variety of professional audio-visual systems  Troubleshoot and resolve complex AV issues during setup and live events  Maintain, repair, and upgrade AV equipment, including wiring, mounting, and integration  Lead and mentor Level I Technicians, ensuring tasks are completed accurately and efficiently  Coordinate scheduling and resource allocation for AV setups and installations  Operate and support AV systems during events, ensuring high-quality audio and video delivery  Collaborate with event planners and clients to understand and execute AV requirements  Serve as liaison with vendors for service, support, and warranty needs  Utilize multimedia software and digital tools for content integration and system configuration  Ensure all installations meet safety, quality, and accessibility (ADA) standards  Document configurations, maintenance, and repair activities  Maintain and repair exhibits with AV components  Maintain and repair simulator/VR experience  Follow all safety protocols, including operation of heavy machinery    QUALIFICATIONS Associate in IT (or related field) or equivalent experience  2+ years of experience in IT/AV support or helpdesk roles  Strong understanding of AV systems, installation practices, and troubleshooting techniques  Proficiency in multimedia software and digital audio/visual tools  Ability to interpret technical drawings, wiring diagrams, and equipment schematics  Basic understanding of AV-over-IP networking protocols.  Excellent communication and leadership skills  Capable of managing multiple tasks under pressure with attention to detail  Comfortable lifting, mounting, and handling AV equipment and infrastructure  Proven experience in a technical AV role (2+ years preferred)  Commitment to adhering to safety and accessibility compliance  Ability to learn and operate heavy machinery  AVIXA Certified Technology Specialist (CTS) Certification/obtain within 6 months of hire date  Either currently possess or obtain within first year of hire:  AVIXA Certified Technology Specialist (CTS)  CompTIA Security+  OSHA 30-Hour General Industry Card  Any applicable heavy machinery qualifications/certifications required    PHYSICAL ABILITIES / WORK ENVIRONMENT Ability to climb ladder systems, stairways and navigate close proximity spaces with a minimum of 18 inches clearance and the ability to lift up to 50 pounds.  Valid Texas Driver's License and the ability to pass a drug screen test.  Ability to respond to work emergencies or work extended hours in an emergency situation.  Must have maturity to work with little to no supervision.  Willingness to work flexible hours, including nights, weekends, rotating shifts and holidays