Receptionist
Job Description
Company
At the heart of global supply, Trafigura connects vital resources to power and build the world. Through our Oil & Petroleum Products, Gas and Power, Bulk and Metals and Minerals commercial divisions, we use infrastructure, logistics and financing to connect producers and consumers, using our deep understanding of the markets we serve to make supply more efficient, secure and sustainable.
We are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development and prosperity. We are accelerating our investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future. And we work with our stakeholders to improve environmental and social standards, bringing greater trust and transparency to global supply chains.
A career at Trafigura offers a gateway to working on some of the most exciting challenges of a rapidly changing world – from helping to optimise supply chains to developing infrastructure and new markets. In a culture that is founded on openness and energy, our people work as part of a multinational, globally connected team and thrive in a fast-paced environment where they can nurture and commercialise bold ideas. Everyone has a voice and is empowered to collaborate across geographies and disciplines to help shape our business and the wider world. We know the importance and value of diversity in our business and we invest in attracting, developing and retaining talent from all backgrounds.
Founded in 1993, Trafigura is one of the largest independent employee-owned commodities groups in the world with over 13,000 people working in 48 countries.
Main Purpose
To serve as the first point of contact for Trafigura's Houston office, delivering a consistently professional and polished front-of-house experience that reflects the company's global standing. The Receptionist is responsible for managing all visitor and guest interactions with the highest standards of discretion, hospitality, and efficiency — including the reception of senior executives, government officials, dignitaries, and other high-profile guests. The role also provides essential administrative and facilities support to ensure the smooth day-to-day operation of the office.
Knowledge, Skills and Abilities
Experience & Qualifications
Minimum 5 years of experience in a front-of-house, reception, or executive hospitality role, preferably within a corporate, financial services, energy, or professional services environment
Demonstrated experience managing high-profile visitors, including C-suite executives, government officials, or VIP guests
Skills & Competencies
Exceptional interpersonal and communication skills, both verbal and written, with a polished and professional demeanor at all times
Strong command of visitor management systems, switchboard/multi-line phone systems, and standard office software (Microsoft Office Suite)
High degree of discretion and confidentiality — able to handle sensitive information and interactions with complete professionalism
Excellent organizational skills with the ability to manage competing priorities in a fast-paced, high-pressure environment
Proactive problem-solver with a calm, composed manner under pressure
Fluency in English required; additional language skills (particularly Spanish) are an advantage
Familiarity with security and access control protocols in a corporate setting
Key Responsibilities
Front-of-House & Visitor Management
Serve as the primary point of contact for all visitors to the Houston office, ensuring every guest — regardless of seniority — receives a warm, professional, and seamless welcome
Manage the reception of high-profile visitors including CEOs, board members, government officials, politicians, and dignitaries, coordinating with internal stakeholders and security teams to ensure appropriate protocols are followed
Maintain a thorough understanding of visitor management procedures, including pre-registration, ID verification, access badge issuance, and escort coordination
Liaise with executive assistants and senior leadership teams ahead of VIP visits to ensure all arrangements are in place
Communications
Manage the main office switchboard, directing calls promptly and accurately to the appropriate individuals or departments
Handle incoming and outgoing correspondence, courier services, and mail distribution
Office & Facilities Support
Coordinate meeting room bookings, ensuring rooms are prepared, equipped, and presented to the highest standard ahead of meetings
Arrange catering and hospitality for meetings and events as required, maintaining quality standards appropriate to the seniority of guests
Monitor and manage the reception area and lobby to ensure they are consistently presentable and reflect Trafigura's corporate image
Support the Regional Facilities Manager with day-to-day office operations, vendor coordination, and facilities-related administrative tasks
Assist with onboarding logistics for new joiners, including access passes and building orientation
Maintain office supplies inventory and coordinate replenishment as needed
Support health, safety, and security procedures including emergency evacuation protocols
Key Relations and Reporting Structure
Reporting Line
Reports directly to the Regional Facilities Manager, North America
Internal Relations
Senior Leadership and Executive Assistants — coordination of VIP visits and executive-level meetings
HR — support for new joiner onboarding and office access
IT — coordination of visitor and contractor access requirements
Finance/Procurement — management of office supply and vendor invoicing
All Houston office staff — day-to-day front-of-house and administrative support
External Relations
High-profile visitors including C-suite executives, government officials, politicians, and dignitaries
Building management and security teams
External vendors, couriers, and service providers
Equal Opportunity Employer
We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.