Floor Manager

Purpose & Overall Relevance for the Organization:

You contribute to the store profitability by:

• Coaching and leading more junior colleagues on a consumer service and internal processes and rules
• Taking leadership responsibilities in the absence of the Store Manager/Assistant Store Manager

Key Responsibilities:

• Actively connect and engage with consumers entering the store
• Drive the store KPI's and contribute to store sales
• Responsible for improving and coaching on the consumer experience by executing company standards
• Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs
• Train the store team on all omnichannel related sales tools
• Manage merchandise delivery processing on the same day it arrives
• Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
• Execute all applicable loss prevention procedures to minimizing loss
• Implements improvements to operations and processes contributing to the performance of the store                                         
• Support the recruitment, onboarding and training of store team members
• Share best practices to drive the overall store team performance     

Required knowledge, capabilities and experience

• Minimum secondary education
• Fluency in English and Polish
• Minimum 24 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
• Advanced selling experience and comprehensive product, retail and industry understanding
• Experience of supervising team members
• Intermediate numeracy and literacy and advanced verbal communication skills
• Excellent organisation and problem-solving skills
• Strong presentation skills
• Team-first mindset, collaborative and respective to diverse teams and people