Claims Team Leader - Finpro

We are seeking a talented and motivated individual to join our FinPro National Claims team at Marsh Risk. This role will be based in Norwich and offers a hybrid working arrangement, with a requirement to work from the office at least three days per week.

This is an exciting opportunity to play a pivotal role in driving operational excellence, team performance, and continuous improvement. Leveraging your understanding of the business and existing processes, you will help identify efficiencies and champion innovation through the use of Marsh Risk's extensive suite of tools, including global data resources, client insights, AI solutions, and automation technology.

As Team Leader, you will be instrumental in supporting best practice, developing team capability, and successfully implementing new initiatives that enhance both colleague and client outcomes.

We will count on you to:

• Engage confidently with key stakeholders and clients, building strong and effective relationships.

• Lead the day-to-day operational activities of the team, providing guidance through change, overseeing data delivery, and supporting MI reporting.

• Ensure the team consistently achieves SLAs, KPIs, and business objectives through effective leadership, performance management, and process optimisation.

• Manage and prioritise both individual and team workloads to meet deadlines, deliver high-quality outcomes, and maintain exceptional service standards.

• Proactively monitor and drive team performance to achieve quality, compliance, productivity, and customer service targets.

• Conduct regular one-to-one meetings, providing coaching, feedback, and support to enable individual development and success.

• Build and maintain strong working relationships with colleagues, clients, and third parties, handling challenges professionally and effectively.

• Communicate clearly and effectively at all levels, translating business strategy and objectives into meaningful team goals.

• Foster a positive, inclusive, and high-performing team culture that encourages collaboration, engagement, and continuous improvement.

What you need to have:

• Proven people management experience with the ability to motivate and develop others.

• Strong communication and relationship-building skills with both internal and external stakeholders.

• The ability to actively listen, understand team needs, and provide appropriate guidance and support.

• Strong analytical and problem-solving capabilities.

• Understanding of data delivery processes and the ability to utilise data-driven insights.

What makes you stand out?

• Excellent workload management and delegation skills.

• Experience coaching, mentoring, and developing team members.

• Insurance industry knowledge (desirable but not essential).

• Experience using AI tools to enhance productivity, decision-making, or business processes.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.