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Job Description
Remote Status: On-Site
Job Id:
5816-8337
# of Openings:
1
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
JOB TITLE: Training & Development Specialist
LOCATION: TC Santiago - On site
GENERAL DESCRIPTION OR PURPOSE OF JOB:
The Training & Development Specialist is responsible for training new hires and current employees in essential soft skills, including communication, empathy, active listening, and client relationship management. The goal is to ensure that all staff members are equipped to handle client interactions professionally and effectively.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
|
Item
|
Responsibility/Function
|
%Time
|
|
1
|
Develop and deliver soft skills training: Design and implement training programs focused on client service soft skills, such as effective communication, conflict resolution, and customer empathy. Collaborate with management to identify training needs based on performance improvement plans and department goals.
|
60%
|
|
2
|
Provide ongoing training: Conduct regular refresher courses and updates on soft skills to align with evolving client service trends and operational needs.
|
10%
|
|
3
|
Document training progress: Maintain detailed records of all training activities and ensure accurate and timely completion of employee development documentation.
|
15%
|
|
4
|
Support departmental initiatives: Assist with various department activities, including policy improvement, feedback analysis, and employee engagement efforts.
|
15%
|
Required:
- High School degree or equivalent client service experience
- 1 year minimum of experience in a customer-facing role
- Excellent verbal and written communication skills, with a strong focus on empathy and active listening
- Ability to coach and mentor employees in soft skills development
- Flexibility in scheduling and adaptability to changing training needs
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Suite applications and the ability to learn new systems as needed
- Ability to work independently and as part of a team, with strong collaboration skills
Preferred:
- Previous experience in a training or coaching role, especially in client services
- Familiarity with adult learning principles and training program design
Other Benefits:
- Weekly Payment
- Gas and phone subsidy
- Law Benefits
- Complementary Medical Insurance
- Pharmacy and Optic Center benefits
- Internal Cooperative
- Bonuses Facilities
- Referral Program
- Paid Vacations period
- Growth Opportunities
- Training Plan
About Jostens:
Celebrating 125+ years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
Celebrating 125+ years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
https://www.jostens.com/about/california-employee-privacy-policy
Item
Responsibility/Function
%Time
1
Develop and deliver soft skills training: Design and implement training programs focused on client service soft skills, such as effective communication, conflict resolution, and customer empathy. Collaborate with management to identify training needs based on performance improvement plans and department goals.
60%
2
Provide ongoing training: Conduct regular refresher courses and updates on soft skills to align with evolving client service trends and operational needs.
10%
3
Document training progress: Maintain detailed records of all training activities and ensure accurate and timely completion of employee development documentation.
15%
4
Support departmental initiatives: Assist with various department activities, including policy improvement, feedback analysis, and employee engagement efforts.
15%
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