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Senior Designer, Conversational AI
108 WILMOT ROAD,DEERFIELD,IL 60015Posted 5 days ago
onsite
Job Description
Job Summary
Responsible for creating user-centered, conversational experiences (voice and text-based virtual assistants) for Walgreens customers, patients, and prescribers. Working on high-profile products and projects, the Senior Designer partners with product teams, developers, and cross-functional stakeholders to craft innovative experiences across channels. Leveraging tools like journey maps, flow diagrams, sample dialogs and prototypes. The Senior Designer communicates concepts that meet both user needs and business objectives with experience working in conversational AI. Responsible for mentoring less experienced designers.
Job Responsibilities
Responsible for creating user-centered, conversational experiences (voice and text-based virtual assistants) for Walgreens customers, patients, and prescribers. Working on high-profile products and projects, the Senior Designer partners with product teams, developers, and cross-functional stakeholders to craft innovative experiences across channels. Leveraging tools like journey maps, flow diagrams, sample dialogs and prototypes. The Senior Designer communicates concepts that meet both user needs and business objectives with experience working in conversational AI. Responsible for mentoring less experienced designers.
Job Responsibilities
- Collaborates with product teams, engineers, and cross-functional stakeholders to understand experience and technology requirements.
- Facilitates design workshops and build creative and thoughtful user-centric conversations.
- Produces user flows, wireframes, prototypes, and rigorous user interface specifications.
- Evaluates usability and consistency in customer journeys and conversational flows through tuning.
- Measures design solutions with qualitative and quantitative data.
- Creates recording scripts, maintain a prompt catalogue, and ensure proper adherence to persona.
- Participates in testing to ensure the application is functioning as designed.
- Models how to use human-centered design approaches to frame problems, uncover patterns, discover opportunities, and visualized possibilities.
- Continuously build industry knowledge and expertise to speak authoritatively on concepts of spoke interaction design.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.