CRM Sales and Service Functional Consultant (f/m/div.)

• Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation;
• Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements;
• Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces;
• Work on data quality check.

• University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT;
• At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.;
• Experience in Implementation of CRM solution (mandatory);
• Experience in Support processes (mandatory);
• Exceptional presentation skills (mandatory); 
•  Familiar with Agile methodology;
• Knowledge of JIRA or similar tracking tool;
•  Advanced Excel knowledge;
• Able to work in cross-functional teams and international environment;
• Willingness to work in a global & virtual team;
• Good communication skills, ability to think analytically and willingness to learn new things;
• Fluent in English;
• Eager to work with the newest technologies;
• Proactive and can easily adapt to new development environment;
• Self-motivated and with a great sense of ownership;
• Team player and willing to give and recieve feedback;
• Think outside the box and try to find creative approaches to challenges.

Work #LikeABosch means:

⚖️ Flexible work conditions

🔀 Hybrid work system

🌐 Exchange with colleagues around the world

🧑‍⚕️ Health insurance and medical office on site

📚 Training opportunities

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities

🚉 Great access to public transports

🅿️ Free parking lot

🍽️ Canteen

 

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!