Director of Client Retention

The Director of Retention plays a critical leadership role in advancing NDR’s goal of delivering Best‑in‑Class Client Servicing and reducing client churn. This individual will lead and develop large‑scale retention teams, implement data‑driven strategies that enhance client satisfaction, and build processes that drive efficiency, quality, and measurable performance improvement.   The ideal candidate is an experienced leader skilled across all communication channels, capable of navigating system integrations, implementing new support models, and establishing metrics that...