Fraud Program Training and QC Administrator

This position provides strategic oversight of quality control and training functions for Fraud Agents, Fraud Investigators, and Fraud Team Leads. In partnership with the Fraud Program and Governance Manager and Fraud Operations Manager, the Administrator leads the development and delivery of training programs across all locations, with ownership of content to ensure alignment with regulatory and operational standards.   The role oversees quality control operations to ensure accurate, consistent, and fair evaluations across all channels; while identifying performance...