Airport Representative

The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service.

Key Responsibilities:

• Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements.

• Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times.

• Ensure accurate and timely guest pick-up and drop-off services.

• Maintain up-to-date flight information and communicate any changes or delays to the concerned departments.

• Assist guests with check-in/check-out procedures when required.

• Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience.

• Coordinate with drivers, travel agents, and other service providers for smooth airport transfers.

• Maintain accurate records of guest arrivals, departures, and transportation requests.

• Handle any guest complaints or issues professionally and report them promptly to management.

• Represent the company/hotel brand positively at all times.

Qualifications & Skills:

• Education: High School Diploma or equivalent; a degree in Hospitality Management is preferred.

• Experience: 1–2 years of experience in a similar role (hospitality, tourism, or airline industry).

• Skills:

  • Excellent communication and interpersonal skills.

  • Strong organizational and coordination abilities.

  • Customer-service-oriented and professional appearance.

  • Fluency in English (additional languages are an asset).

  • Ability to work flexible hours, including weekends and holidays.

  • Knowledge of airport protocols and local transportation services.