Client Assistance Specialist, Grade 20
Job Description
Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $67,672 to $98,010, based on the candidate’s qualifications and experience.
WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
WHO WE ARE LOOKING FOR
Office of the Directors’ Latino Health Initiative is recruiting for an enthusiastic and talented individual for a Client Assistance Specialist to join our team. We're seeking someone who thrives on providing exceptional customer service and has experience providing guidance and support to internationally educated health professionals willing to obtain their license in the US. If you're looking to contribute your talents to a collaborative and dynamic team, please apply!
This position will provide individualized coaching to help clients develop and carry out service plans that outline realistic academic, licensure, certification, and career goals, and support their successful entry or re-entry into Maryland’s health workforce.
Duties include, but are not limited to:
- Help clients to navigate the health field licensure and/or certification process in Maryland, and make referrals to internal and external services, and access to financial aid services as appropriate.
- In coordination with the Workforce Development Coordinator, assist clients in exploring employment opportunities at healthcare settings including access to on-the-job training, “stepping-stone” job positions, career advancement jobs, and mentoring opportunities, as appropriate.
- Create and maintain case notes and keep records of individual service plan progresses.
- Coordinate and plan the implementation of activities pertaining to participants’ advancement in academic related matters (including English as a Second Language - ESL), licensure or certification in the health field, and workforce related matters.
- Support data collection, monitor, tracking, and evaluation activities providing pertinent client's data on progresses made and outcomes achieved to create program and other required reports.
- Support workforce development, data collection, and evaluation at the Center as well as other duties to support the Latino Health Initiative as appropriate.
- Communicate effectively (both verbally and in writing) in English and Spanish
- Other duties as assigned
Bilingual applicants in Spanish to English languages are encouraged to apply.
This position requires the ability to attend meetings or perform work at locations outside the office.
Work Schedule: Flexibility is required, as program activities, client appointments, community events, or outreach sessions may occasionally occur during evening or weekend hours.
Telework: This position may be eligible for limited hybrid telework, up to two days per week, after the initial training period and in accordance with departmental policies and operational needs.
Education: Graduation from an accredited college or university with a bachelor’s Degree.
Experience: One (1) year of experience in human services that involved substantive client contact and service delivery through direct assistance or referral. This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service.
Substitutions: An equivalent combination of education and experience may be substituted.
Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:??
- Experience assisting clients with workforce development, academic counseling, or development and implementation of individualized service plans.
- Experience serving as a liaison or advocate with governmental, nonprofit, or private agencies.
- Experience providing services to multicultural or multilingual clients.
- Experience preparing case notes, tracking client progress, and supporting data collection or reporting.
- Experience assisting internationally educated professionals with U.S. academic, licensure, or certification pathways.
- Ability to communicate effectively in English and Spanish in a professional setting.