Engineer, Network

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

JOB SUMMARY

Responsible for rapidly and reliably designing and activating commercial customer services across network access technologies including dedicated fiber and PON environments. Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned within company guidelines and expectations. Support System Field Operations to ensure all Circuit Activation solutions are operating consistently within company specification. Collaborate on the development of the technical solution that is to be implemented in the field deployments.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to enhance the customer service and experience.

• Develop and Co-ordinate with system field staff all dedicated fiber operations and changes of Headend and Network Interface Device (NID) hardware to ensure unparalleled customer service and experience.

• Liaise with other Network Engineers, Architects, Managers, NOC, Tech Support to deliver end-to-end customer solutions. 

• Provide engineering support and direction for new or existing technologies and current operational initiatives.

• Support existing and new infrastructure tools and systems such as Viavi Fusion, OcularIP, ServiceNow

• Possess the capacity to manage priorities effectively while meeting daily objectives and advancing long-term projects.

• Maintain and grow the teams involvement in scripting and automation initiatives such as Zero Touch Provisioning (ZTP)

• Evaluates and consults with senior management regarding dedicated fiber commercial solutions & services to ensure an excellent customer experience. 

• Initiate quality control to ensure consistent operational parameters for optimizing all dedicated fibre associated equipment to ensure guaranteed customer speeds are delivered 24X7 and there is sufficient data bandwidth delivery at the input to the edge networks that does not exceed maximum agreed parameters.

• Instill a sense of ownership with focus on quality, collaboration, and delivery which constantly demonstrating improvements in self, team, and tools 

• Support capital budget process for the dedicated fibr services and solutions, execute approved budget plan. 

• Plan and implement all necessary maintenance window activities and inform required departments

• Manage and meet with vendors to evaluate/test new equipment and leverage relationships to support and deliver solutions as needed. 

• Performs other duties as requested.

 REQUIRED QUALIFICATIONS:

• Advanced knowledge of Datacom network design and architecture.

• Advanced knowledge of Cisco and/or Ciena CLI device configuration

• Advanced Knowledge of TFTP, TOD, CM files, and other related provisioning elements.

• Knowledge of ONT and OLT PON infrastructures.

• Knowledge of CWDM/DWDM deployment infrastructures.

• Knowledge of access technologies; such as G-PON, XGS-PON, and E-PON.

• Experience with service activation testing protocols such as: Y.1564, RFC 2544, 802.1ag

• Knowledge of network system design, development methods, and techniques.

• Deep understanding of Internet, wired and wireless networking standards and protocols

• Ability to handle multiple projects and tasks

• Ability to make decisions and solve problems while working under pressure

• Ability to supervise and motivate others

• Ability to use personal computer and software applications

• Comprehensive understanding power systems AC/DC related to equipment installations

• Knowledge of Electronic theory

• Knowledge of Fiber Optic theory

• Knowledge of IP Addressing

Education:

• Bachelor's degree in engineering or related field, or equivalent experience

• Industry and vendor specific certifications and training (Cisco, NCTI, SCTE, BCT/E)

Related Work Experience:

• Minimum 4 years of experience in Datacom network design and architecture

• Minimum 4 years of experience with routing protocols such as OSPF, BGP, RIPv2

• Minimum 4 years of experience with TCP/IP and IP/MPLS networking, subnets, and the OSI Model

Available Benefits:

• Competitive salary

• Medical coverage (including prescription and vision plans)

• Dental coverage

• Life Insurance (1x salary at no cost to employee)

• Long and short-term disability insurance (no cost to employee)

• Voluntary employee, spousal, and child life insurance

• Company recognized Holidays with additional Floating Holidays

• Paid Time Off (PTO) programs