Job Description
Job Purpose
Internally: Service workshop, Customer Services, QHSES, Warehouse/Logistics and Materials, Project team, Engineering
Externally: Customer, Suppliers
Job Description
• Supports in the relationship with customers after the sale as assigned, also with the various functional areas
• Builds and maintains relationship with customer and other suppliers associated with the project
• Performs the planning of project strategies including contracting, risk management, project controls, and project execution
• Coordinates with Senior Manager to establish a realistic project schedule and monitors compliance with the defined project objectives and project management processes
• Ensures that the project status and progress is effectively communicated to the Project Team and to the customer
• Participates in the development and communicates the project budget and staffing plans and organization. Conducts periodic financial reviews, in liaison with the Senior Manager
• Creates and supports in the negotiation of Variation Orders (VO) and other changes to the contract within his/her scope of work
You are meant for this job if:
Bachelor's degree or equivalent
• 3 to 5 years of experience
• Customer service focused with commitment and sense of urgency to ensure customer success