Business Analyst CRM

We are looking for a skilled Business Analyst to join a CRM & Service project, focusing on 
analyzing business needs, mapping processes, and supporting the delivery of efficient and 
scalable solutions. The role requires strong collaboration with both business and technical 
stakeholders and a solid understanding of data and system integrations.

Responsibilities:

• Gather and analyze business requirements and translate them into functional specifications
• Map and document business processes (as-is / to-be)
• Collaborate closely with stakeholders to ensure alignment between business needs and technical solutions
• Support the creation of user stories, acceptance criteria, and documentation
• Work with technical teams to ensure proper implementation of requirements
• Contribute to testing activities and ensure solutions meet business expectations

 

• Strong communication and stakeholder management skills 
• Proven experience in business analysis and process mapping 
• Good understanding of business processes and workflows

Technical knowledge: 

• SQL (working with databases, querying data)
• APIs (experience with tools such as Postman, Swagger)
• Experience with CRM systems (e.g., Salesforce or similar)
• Insurance domain knowledge is considered a plus

Benefits:

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical insurance
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings