Job Description:

Job Description: Salesforce Commerce Cloud Tech Lead – SFCC & OMS

Role Purpose

The purpose of this role is to lead the technical design, architecture, and implementation of Salesforce Commerce Cloud B2C / SFCC and Order Management System / OMS solutions. The role is responsible for creating scalable, secure, and high-performing commerce architecture while ensuring that all relevant options are explored across time, cost, quality, compliance, and business requirements.

The Salesforce Commerce Cloud Tech Lead will oversee the end-to-end delivery of ecommerce solutions for internal and external clients, guiding the solution through architecture reviews, development governance, integration design, implementation, testing, and production support. The role requires strong hands-on expertise in SFCC development, OMS integration, ecommerce architecture, API-led integrations, and team leadership.

Key Responsibilities

• Lead the technical design, development, and implementation of Salesforce Commerce Cloud B2C / SFCC solutions.
• Architect scalable ecommerce solutions using SFRA, SiteGenesis, OCAPI, SCAPI, Business Manager, and custom cartridges.
• Lead and guide the implementation of Salesforce Order Management / OMS capabilities, including order capture, orchestration, fulfilment, returns, refunds, cancellations, and payment flows.
• Translate business requirements into technical designs, solution architectures, and implementation plans.
• Work closely with product owners, business analysts, architects, QA teams, DevOps teams, and client stakeholders to deliver high-quality commerce solutions.
• Design and implement integrations between SFCC and third-party systems such as OMS, ERP, CRM, payment gateways, tax engines, fraud management platforms, PIM, DAM, WMS, loyalty platforms, marketing platforms, and analytics platforms.
• Lead development teams in building reusable components, cartridges, services, jobs, hooks, controllers, pipelines, and APIs.
• Ensure adherence to Salesforce Commerce Cloud best practices, coding standards, security guidelines, and performance optimization standards.
• Review technical designs, code, and configuration to ensure quality, maintainability, scalability, and compliance.
• Troubleshoot complex SFCC, OMS, integration, performance, and production issues.
• Support ecommerce features such as product catalog, pricing, promotions, campaigns, checkout, payments, customer accounts, search, personalization, and order lifecycle management.
• Collaborate with solution architects to define integration patterns, data flows, security models, and deployment strategies.
• Mentor junior developers and senior engineers on SFCC development practices and ecommerce domain concepts.
• Participate in estimation, sprint planning, technical grooming, release planning, and delivery governance.
• Support CI/CD implementation, release management, deployment activities, and environment management for SFCC projects.
• Evaluate new Salesforce Commerce Cloud and OMS capabilities and contribute to technical roadmap planning.
• Ensure solutions comply with privacy, security, accessibility, and regional ecommerce requirements relevant to the Indian and global markets.

Must Have Skills

• Strong hands-on experience in Salesforce Commerce Cloud B2C / SFCC development.
• Experience as a Tech Lead / Lead Developer / Senior SFCC Developer in ecommerce implementation projects.
• Strong knowledge of SFRA architecture, controllers, models, decorators, middleware, templates, forms, hooks, jobs, and custom cartridges.
• Hands-on experience with JavaScript, ISML, HTML, CSS, jQuery, JSON, XML, and server-side scripting in SFCC.
• Strong experience with OCAPI, SCAPI, REST APIs, SOAP APIs, and integration frameworks.
• Experience integrating SFCC with Order Management Systems / OMS, including order creation, order status, fulfilment, cancellation, returns, and refunds.
• Good understanding of ecommerce business processes such as product catalogue management, pricing, promotions, inventory, checkout, payments, shipping, tax, customer management, and order lifecycle.
• Experience with Business Manager configuration, including sites, catalogues, price books, promotions, content slots, campaigns, search, jobs, services, and custom preferences.
• Strong understanding of SFCC service framework, custom jobs, system objects, custom objects, and data replication.
• Experience with payment gateway integrations, third-party APIs, and secure checkout implementation.
• Ability to troubleshoot complex issues related to SFCC, integrations, performance, caching, and production incidents.
• Good understanding of web security, data privacy, authentication, authorization, and secure coding practices.
• Experience with version control tools such as Git, Bitbucket, GitHub, or GitLab.
• Experience working in Agile / Scrum delivery models.
• Strong communication skills with the ability to interact with business stakeholders, technical teams, and client leadership.
• Ability to lead technical discussions, provide estimates, manage development quality, and mentor team members.

Good to Have Skills

• Experience with Salesforce Order Management / Salesforce OMS.
• Experience with Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Data Cloud, or Loyalty Management.
• Knowledge of headless commerce architecture and composable commerce patterns.
• Experience with frontend frameworks such as React, Angular, Vue.js, or Next.js.
• Knowledge of MuleSoft, middleware platforms, or API management solutions.
• Experience integrating SFCC with platforms such as SAP ERP, SAP Commerce, Manhattan OMS, IBM Sterling OMS, Salesforce OMS, Adyen, Stripe, PayPal, Razorpay, Cybersource, Algolia, Bloomreach, Akeneo, and Contentful.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Experience with DevOps practices, CI/CD pipelines, automated deployments, and environment management.
• Experience with monitoring and logging tools for ecommerce platforms.
• Knowledge of SEO, web accessibility, page performance, Core Web Vitals, and mobile-first commerce design.
• Client-facing experience in solution workshops, discovery sessions, technical demos, and architecture reviews.
• Experience working with global retail, fashion, consumer goods, marketplace, or D2C ecommerce clients.

Education & Qualification

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Software Engineering, or a related technical field.
• MCA, MSc IT, or equivalent postgraduate qualification will be an added advantage.
• Graduates from other disciplines may also be considered if they have strong e-commerce domain knowledge, technical experience, communication skills, and analytical ability.

Certifications

Preferred Certifications

• Salesforce Certified B2C Commerce Developer
• Salesforce Certified B2C Commerce Architect — Good to have
• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform App Builder

Good to Have Certifications

• Salesforce Certified Order Management Administrator
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Marketing Cloud Engagement Developer
• Salesforce Certified Data Cloud Consultant
• Salesforce Certified AI Associate
• Salesforce Certified Agentforce Specialist
• MuleSoft Certified Developer — Level 1
• AWS / Azure / GCP Cloud Certification

Experience

• 8 to 12 years of overall IT experience.
• Minimum 5+ years of hands-on Salesforce Commerce Cloud / SFCC experience.
• Minimum 3+ years of experience in a technical lead capacity.
• Experience in at least 2 to 3 full-cycle SFCC implementation projects.
• Experience working on OMS or order lifecycle integrations is highly preferred.

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent