Front Desk Night Audit | PT

The role of the Front Desk Night Audit is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, they will be responsible handling guest issues and forwarding along as needed. This is an overnight role.   Omni Benefits Include Free Downtown Parking in our Underground Garage Associate Cafeteria with Daily Complementary Hot Meals Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability. 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more! Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance   This position is responsible for:  • To be thoroughly acquainted with all check-in policies and procedures.• To be experienced with various guest scenarios.• To be familiar with all technical equipment related to the Front Desk.• To be familiar with all hotel facilities and offerings.• To understand the influence and importance of all departments on the Front Desk.• Responsible for the training of new associates.• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.• Understand and be able to perform rooms control duties.• Broad knowledge of Epitome, Synergy and Vingcard systems.• Familiar with all reservation special packages.• Understand all radio codes and emergency procedures.   Candidates may possess:  • Attain a high propensity for customer service.• Previous cash handling experience.• Ability to stand for prolonged periods of time.• May require working overnight shift.• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).