Hotel Operations Intern | Hilton Aventura Miami

Position Summary

The Hotel Operations Intern will gain hands-on experience in hotel operations by rotating through multiple operational departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services. This short-term internship is designed to provide exposure to daily hotel operations while developing hospitality knowledge, guest service skills, and an understanding of operational excellence.

The intern will observe, assist, and participate in departmental activities under the guidance of experienced leaders while maintaining Hilton and Shaner service standards.

Essential Responsibilities

• Shadow department leaders and team members throughout assigned operational areas.
• Assist with daily operational tasks under supervision.
• Deliver exceptional guest service by maintaining a positive, professional, and welcoming attitude.
• Learn hotel policies, procedures, and brand standards.
• Observe and support Front Office, Housekeeping, Food & Beverage, Engineering, and other operational departments as assigned.
• Participate in department meetings, training sessions, and learning activities.
• Maintain guest confidentiality and professionalism at all times.
• Follow all safety, security, and sanitation procedures.
• Complete assigned projects, observations, or presentations as part of the internship experience.
• Perform other duties as assigned by management.

Qualifications

• Currently enrolled in or recently completed a Hospitality, Tourism, Business, or related educational program.
• Strong interest in the hospitality industry.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.
• Flexibility to rotate through various hotel departments.

Learning Objectives

During the internship, participants will:

• Gain an understanding of hotel operations and departmental collaboration.
• Develop guest service and hospitality skills.
• Learn industry best practices and operational standards.
• Observe leadership techniques and operational decision-making.
• Build professional relationships with hotel leaders and team members.

Employment Information

This is a temporary internship position intended for educational and professional development. Interns will rotate through designated operational departments according to an established training schedule and will receive supervision, coaching, and feedback throughout the internship.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!