Maintenance Coordinator

ABOUT THE ROLE

The Maintenance Coordinator’s prime responsibility is to provide support to our customer in relation to day-to-day MRO products and services. Utilizing the customer and RS ERP systems, this role will support, expedite, and provide technical assistance for RS’ core products & services, including sourcing and PO placement as needed.

KEY RESPONSIBILITIES

• Delivery of customer contractual commitments
• Manage specific storeroom activities to assist the procurement and operations team as identified by the site manager:
• New Part Adds
• Rush Order Delivery Expedites
• Receiving Support
• Functional Equivalent Form Management
• Freight Discrepancy Management
• Repair Program
• Continuous Improvement Projects
• NMI Resolution
• Returns to Vendor
• Assist procurement in sourcing of products as needed
• Respond to customer inquiries regarding company products and services
• Check the availability of stock
• Place and expedite purchase orders for stock and non-stock items to support urgent requests from the customer
• Complete and monitor reports including procurement and supplier performance metrics
• Participate in special projects as directed, including process improvement teams
• Assist in identification, sourcing and procurement of MRO requirements (Core product areas) on behalf of the customer
• Identify, implement, and manage opportunities for Continuous Improvement by working with customer engineering, purchasing, and production teams
• Provide IDR support
• Use the RS Preferred Supplier Program and approved suppliers to ensure delivery of cost savings and assist procurement in the supplier relationship to deliver highest levels of service and availability
• Expedite and manage new and outstanding orders to achieve delivery performance to the agreed due date; ensure regular communication with customer stakeholders
• Monitor, be responsible for, and promote health and safety within the site operation, ensuring adherence to RS Integrated Supply and the Customer’s Health & Safety Policy at all times
• Other duties as assigned

CANDIDATE REQUIREMENTS

• Strong interpersonal and phone skills
• Excellent verbal and written communication
• Ability to meet deadlines
• Detail-oriented and well-organized
• Strong computer literacy skills – Windows, Microsoft Office Suite, Inventory Management Systems
• Working knowledge of Health and Safety requirements
• Knowledge of industrial consumables/MRO market and products and their applications
• Strong sales and customer relationship development skills
• Negotiation skills at multiple levels within the customer and the supplier organizations
• Recording and maximizing cost savings to mutual benefit
• Ability to prepare and deliver basic reports to illustrate evolution of customer-specific KPIs
• Embrace RS Integrated Supply’s initiatives and assist with the change management process when needed
• Ability to work within projects that result in new business opportunities and/or increase customer retention