Back to jobs
Job Description
The Customer Service Specialist is responsible for:Handle inbound calls from customers inquiring about services, products, and changes to their accountsProvide information to customers regarding renewal options and productsUnderstand customers' needs and educate them on offerings that would most benefit themDetermine opportunities to turn dissatisfied customers into happy customersEnsure that the company retains customers by satisfactorily addressing customers' concernsSuggest modifications to existing practices that increase customer retentionMonitor and meet departmental KPIs, contributing to overall team successCommunicates and interprets customers’ needs by delivering professional, courteous, and quality service before, during, and after customer interaction through...