Lead, direct, and coordinate the General Insurance Placement team and After Sale team
Responsible to lead Placement team to obtain insurance quotations for our clients from General Insurance companies within SLA
Responsible to lead After Sale team include processing claims, assist clients with endorsements, documents and data keeping
Negotiate terms, conditions, and pricing with General Insurance companies on behalf of clients
Maintain good Hit Ratio
Ongoing communication of business strategy and results of the Placement team
Oversees the progress of insurance claims to make sure claim decision come out according to SLA and claim appraisal result is justified according to the agreed TC
Develop and maintain relationships with key leaders in General Insurance companies
Negotiate and appeal rejected claims with insurance
Recruit, motivate, coach, evaluate, and retain a quality Placement & After Sale team
Work together with the Head of Marketing to grow the business and achieve company’s revenue goals
Put in place control mechanisms that enable achievement of high levels of customer satisfaction.
Ensure quality and service excellence to clients and 5/5 client satisfaction
Continuously improve current systems and processes
Promote a culture of high performance and continuous improvement that values learning and commitment to quality.

More than 10 years experience as Placement and After Sale leader in insurance brokerage firms
Have wide network and strong relationship with the key leaders of Insurance companies
Having a degree or certificate of insurance broker or in insurance is a plus
Solid understanding in General insurance products for all line of risks and businesses
Strong understanding of insurance terms and conditions and claim appeal process
Able to deliver good insurance proposal according to client’s expectations with good SLA
Excellent in communication, negotiation, and persuasion skills
Good interpersonal skill and able to work in individual and as member of team

Head of Claim and Placement

Job Description