Senior Conference Manager

  Overview: To assist the Director of Events in support of the Catering and Conference Services operation and work closely with the Banquets, Catering, and Conference Services to maximize revenues; maintain positive interdepartmental communications; contribute to the overall direction and operation of the hotel. Assists in leading the team in providing proper room set ups based on requirements and standards, personally assisting when needed. Directs and motivates team to provide high level of service.   Responsibilities: Event planning and detailing for booked events Attends pre-event meetings as needed to understand group needs Assists in establishing consistent standards for meeting room sets and VIP meeting room sets Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event Solves problems and/or suggest alternatives to previous arrangements if necessary Attends and participates in all pertinent meetings Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements Maximize banquet revenues through up-selling wherever possible and minimize erosion of check averages from price-sensitive groups Coordinate support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction Effective communication to ensure client satisfaction and repeat bookings Empowers associates to provide excellent customer service Strives to improve service performance Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Other duties as assigned by Director of Events.Sets a positive example for department Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.Observes service behaviors of associates and provides feedback to individuals Ensures property policies are applied fairly and consistently Brings issues to the attention of supervisor and/or Human Resources as necessary. Ensures associates understand expectations and parameters   Qualifications: High School Diploma or Equivalent College degree preferred Minimum of 3-5 years hotel event management, food and beverage, or related professional area Knowledge of the operations of the hotel industry Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others Highly developed customer service skills with strong attention to detail Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred The ability to delegate, effectively train and coach Must be able to work a flexible schedule including nights, weekends and holidays