Help Desk Support Engineer

Position Summary

Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role offers a rewarding and impactful opportunity to provide technical support and procurement lifecycle oversight.

Essential Duties and Responsibilities

• Oversee the procurement lifecycle, including vendor negotiations, acquisition strategy development, and compliance with DoD procurement policies.
• Provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive prompt issue resolution and training.
• Troubleshoot software issues, manage user access, and support cloud-based IT applications.
• Demonstrate strong customer service and documentation skills.

Required Qualifications

• An Associate’s degree in information technology, Computer Science, or a related field -OR- a minimum of 3 years of equivalent experience in contract administration.
• Demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
• Experience with IT help desk ticketing systems, remote desktop support, and incident response.

Preferred Qualifications

• CompTIA A+ certification.
• ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Required Education and Experience Equivalency

• Associate’s degree in information technology, Computer Science, or a related field.
• 3 years of equivalent experience in contract administration.

Required Certifications

• None specified.

Required Security Clearance

• No Security Clearance Required