Back to jobs
Customer Service Representative – German speaking
Budapest, Budapest, HungaryPosted 3 weeks ago
remote
Job Description
Customer Service Representative – German speaking
Join our team and make a difference in the logistics industry!
DHL is seeking a dedicated and professional German and English Speaking Customer Service Representative to join our dynamic team. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities:
- Respond to customer queries via email and phone with professionalism and efficiency.
- Utilize customer and DHL systems to manage orders and follow up on deliveries.
- Monitor systems for tracking and reporting, ensuring smooth operations.
- Collaborate with warehouses and customers to resolve logistical issues.
- Investigate and address problematic cases and escalated issues to ensure customer satisfaction.
- Create and manage customer orders in different system
Requirements:
- Fluency in German and English.
- Fresh graduates, entry-level candidates are welcome, experience in customer service/ international logistics is an advantage.
- Proficient in MS Office programs
- Strong teamwork and customer focus.
- Excellent communication skills.
What do we offer?
- Cafeteria HUF 500.000/year
- Language allowance
- On target bonus
- Medicover health insurance
- Opportunity to be part of a great team.
- Your work could have impact to DHL Supply Chain worldwide.
- Stability, career growth and a whole range of certified trainings
- Friendly team and pleasant working environment
- Extra benefits (discounted fee to Life1 network, fruit days)
- The opportunity to learn something new, but also to come up with new ideas.
Workplace: Budapest, 9th district, hybrid