Job Description
About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them
As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance
We support millions of customers worldwide, helping them navigate life's uncertainties with confidence
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive
Job overview: We have an opportunity for a Motor Claims Handler to join us in our Commercial Claims department
You’ll help customers and brokers of AXA Insurance in the UK
We see ourselves as one big team, therefore you’ll take pride in working as an effective team player and you’ll have the opportunity to learn about new Claims products
As a Motor Claims Handler, you’ll be an essential member of the team helping our customers over the phone by handling their queries
You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust
We always put the customer first in everything we do, so we want someone who strives to go the extra mile for them
Key responsibilities: Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training
Carrying out investigations of claims to obtain quantum information to make appropriate policy and legal liability decisions
Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost-effective settlement
Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results
Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers
You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future
Away from home means attending the office, visiting clients or attending industry events
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition
Working hours & shift pattern: You’ll work full time, 35 hours per week over 5 days
Induction: Induction date: Monday 14th September 2026 Your skills & experience: Experience in Motor Claims
Property claims experience is preferable but not essential
Sound negotiation skills and use of tactics in managing claims
We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm and passion for customer service
You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can-do attitude
You’re a great listener, confident communicating over the phone and using computers
Passionate about working as part of a collaborative team
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years
How to apply: To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics
If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge
For our support, please send an email to [email protected]
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date. #LI-Hybrid