Global Audit & Compliance Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities:

• Team Leadership & Oversight:

  • Oversee and manage a team of compliance auditors (staff levels).

  • Provide guidance, coaching, and support to the audit team.

  • Assign and drive targeted cases/interactions for review based on criticality and severity.

  • Conduct weekly coaching sessions with Compliance Auditors.

• Audit & Compliance Management:

  • Ensure operational processes, procedures, and performance comply with security regulations.

  • Actively observe, monitor, track, and address risks that may lead to fraud and loss of client trust.

  • Develop and implement preventive audits and checkpoints for potential red flags, suspicious activities, and fraudulent transactions.

  • Conduct audits on various failure modes, including invalid compensation, invalid dasher payout, and unprofessional conduct.

  • Identify and escalate any potential hygiene issues.

  • Address issues related to process deviations, unprofessional conduct, and invalid/unauthorized provisioning of credits and payouts.

• Reporting & Analysis:

  • Track, analyze, publish, and review weekly and monthly audit and compliance reports with relevant stakeholders.

  • Report audit results on a daily, weekly, and monthly basis.

  • Analyze audit findings to identify opportunity areas and drive continuous improvement.

  • Provide insights and offer recommendations based on audit observations.

• Stakeholder Collaboration:

  • Collaborate with global operations leadership, clients, and other relevant departments.

  • Liaise with clients for compliance and hygiene audits and requests.

  • Gather inputs from compliance auditors for briefings and insights creation.

  • Work closely with digital teams to automate and use digital capabilities to reduce manual audit requirements.

• Process Improvement:

  • Suggest process and system improvements with quantified improvement/risk opportunity.

  • Participate in strategic projects for the campaign/Line of Business (LOB).

  • Maintain data and all repositories related to hygiene and compliance.

  • Maintain change management logs for hygiene and Zero Tolerance Policy (ZTP) documents.

  • Coordinate with Learning Experience (Lx) to develop training needs analysis.

Critical Skill Set Requirements:

• Leadership & Management:

  • Proven ability to lead, mentor, and develop a team of auditors.

  • Strong coaching and performance management skills.

• Audit & Compliance Expertise:

  • In-depth knowledge of audit methodologies and compliance frameworks.

  • Understanding of security regulations and data privacy standards.

  • Experience in fraud detection and prevention.

• Analytical & Problem-Solving:

  • Exceptional analytical skills to interpret complex data and identify trends.

  • Strong problem-solving abilities with a focus on root cause analysis.

  • Ability to develop practical and effective recommendations.

• Communication & Presentation:

  • Excellent written and verbal communication skills for presenting findings and recommendations to diverse stakeholders.

  • Ability to create clear, concise, and impactful reports.

• Stakeholder Management:

  • Strong interpersonal skills for building and maintaining relationships with internal teams and clients.

  • Ability to influence and negotiate effectively.

• Process Improvement & Project Management:

  • Experience in identifying process inefficiencies and driving improvement initiatives.

  • Basic project management skills to oversee strategic projects.

• Technical Proficiency:

  • Proficiency in audit software and data analysis tools.

  • Familiarity with relevant IT systems and operational platforms.

• Attention to Detail:

  • Meticulous attention to detail to ensure accuracy in audits and reports.

  • High level of integrity and ethical conduct.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.