Planning

1. Assist the regional Franchise Ops Manager in the regional customer retail capability improvement
2. Assist the regional Franchise Ops Manager in the quarterly POS ST target formation

Management

1. Monitor X & Y & Z store ST performance data by district and customer

(X stores are HQ Retail Ops' responsibility, Y stores are regions' responsibility and Z stores are managed by the customer)

1. Store visits

• Pay regular visits to stores within the managed district
• Pay (combined) visits to selected stores (important or problematic stores)
• Give store performance assessment through RMS checklist
• Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)
• Conduct on site problem shooting through communicating with store manager and staff
• Give coach to the store staff where applicable
• Ensure the HQ & cross functions program have good execution in store

1. Off site problem shooting

• Communicate with customer OP team to solve retail ops related problems identified during the store visit
• Consolidate problems with other Franchise Ops functions through analysis of "comprehensive store visits" from all the store visiting departments
• Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified
• Monitor the solving of all problems concerning customer stores ST

1. Coordinate retail training to own team and customers

• Communicate with regional training team to form ad hoc training plan to address the regional training needs
• Consolidate the training needs identified by the Franchise Ops departments

1. Weekly & Monthly ST Meeting (Regional & Customer Meeting)

• Review and discussion of X, Y, Z store performance through ST data analysis
• Coordinate the functional presentation of all the Franchise Ops departments
• Review of execution quality and effectiveness of action plan for the previous month
• Discussion and formation of the action plan for the next month
• The best practice sharing
• Participation and cooperation of sales team in the Franchise Ops coverage program