Guest Relations Agent - Fluency in Turkish & English is Required
Job Description
CANDIDATE PROFILE
* Fluency in Turkish & English is required
* Bachelor's degree in Tourism & Hotel Management, or related major
* At least 2 years experiences in Hospitality
POSITION SUMMARY
* Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Receive, record, and relay messages accurately, completely, and legibly.
* Respond to special requests from guests with unique needs.
* Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.