Medical Assistant - Lead

Clinical Responsibilities

• Room patients and obtain vital signs, medical histories, medication lists, and chief complaints
• Assist physicians and advanced practice providers with ENT examinations and procedures
• Prepare and maintain exam and procedure rooms
• Perform clinical tasks including injections, ear lavages, specimen collection, dressing changes, and point-of-care testing as permitted by state regulations
• Assist with in-office procedures such as nasal endoscopy, cerumen removal, allergy testing, and minor surgical procedures
• Sterilize instruments and maintain infection control standards
• Educate patients on medications, treatment plans, post-procedure care, and follow-up instructions
• Process prescription refills, referrals, prior authorizations, and lab results
• support medical assistants and clinical support staff
• Coordinate daily clinic workflow to maintain efficiency and patient flow
• Train and onboard new employees on office procedures and EMR documentation standards
• Monitor staff performance and provide coaching when needed
• Serve as a liaison between providers, clinical staff, and office management
• Ensure compliance with OSHA, HIPAA, and clinic policies and procedures
• Assist with scheduling coverage and resolving workflow issues during busy clinic hours
• Maintain adequate clinical supplies and coordinate inventory management

Administrative Responsibilities

• Document accurately in the electronic medical record (EMR) system
• Manage patient messages, phone calls, and provider requests in a timely manner
• Support quality improvement initiatives and patient satisfaction efforts
• Assist with chart preparation and provider schedules

Qualifications

• High school diploma or equivalent required
• Certified or Registered Medical Assistant preferred
• Minimum of 3–5 years of medical assistant experience, preferably in ENT or another specialty practice
• Prior leadership or supervisory experience preferred
• Strong knowledge of medical terminology and clinical procedures
• Experience with EMR systems and Microsoft Office
• Excellent communication, organizational, and multitasking skills
• Ability to work efficiently in a high-volume clinical environment