Customer Service Level II

• Call Topics: 100% inbound calls

• First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Requires advanced knowledge of the organization, products and/or services.

• Must have good communication and problem-solving skills.

• May research issues or transfer to a research function.

• May involve cross selling or up selling of other financial products.

• Handles customer calls with somewhat more complexity.

• Generally has more than 2 year of experience.

To know more on this position or to schedule an interview please contact;

Vishwas Jaggi

973-475-7482