Technical Lead, Infrastructure

Job Title: Technical Lead, Infrastructure   Reports to: Senior Manager, Infrastructure and Support Vacancy status: This posting is for an existing position.   Purpose of the Role As the Technical Lead, you will serve as the primary Subject Matter Expert (SME) for our enterprise on-premises infrastructure. This role is a hybrid of high-level technical administration and team leadership. You will bridge the gap between complex technical execution and strategic project management, ensuring our core systems from Citrix DaaS to Cisco UCS, ESXi servers and Hitachi SAN are resilient, scalable, and optimized.   You will work closely with your leader and system admins, helping to oversee day-to-day operations, close ticket and incident within SLA, mentor technical staff, and lead high-priority infrastructure projects.  You will serve as the point of escalation for complex issues involving Citrix DaaS, ESXi infrastructure, Linux and Windows servers, Active Directory, and Exchange.   Your responsibilities will include: Infrastructure and Network Strategic Oversight Oversee the health and operation of Cisco UCS servers, VMWare ESXi clusters, Hitachi SAN storage arrays and Commvault backup solution. Work closely with the network team to provide architectural guidance and troubleshooting support for Cisco routing/switching, Fortinet/Palo Alto firewalls, including SD-WAN and VMware NSX segmentation. Oversee endpoint lifecycle processes such as onboarding/offboarding, technical(server/network/SAN) refreshes, and configuration standardization, ensuring changes are executed accurately and with minimal disruption to end users. Operational Stability Ensure the stability and resiliency of infrastructure and five nine availability. Manage enterprise grade datacenters as well as specialized legacy and business-critical systems including IBM AIX, RightFax and various Linux and Windows based medical appliances and applications. Operate and maintain on-prem environments on an ongoing basis, including monitoring, investigating, and resolving incidents and alerts Owns problem and incident tickets from detection through remediation and post-incident review. Maintain and update KB, runbooks, alert response procedures, and configuration documentation based on real-world incidents, audits, and operational findings. Works closely with Cyber Security Team to review security posture metrics and apply corrective changes directly or coordinate execution with other technical teams. Communicate outcomes clearly to stakeholders. Actively participate in incident, request, and escalation queues, ensuring complex technical or security issues are prioritized, worked, and resolved within defined service expectations. Support major incident response by coordinating technical efforts, communicating status and resolution steps, and assisting service delivery leadership in restoring service quickly and effectively. Identify recurring issues, operational gaps, or process breakdowns and propose practical improvements that reduce ticket volume, escalation frequency, or client impact. Project Management & Efficiency Drivers Drive infrastructure projects from inception to completion, ensuring they are delivered on time and within technical specifications. Proactively identify roadblocks and risks and suggest actionable improvements that align with managed service capabilities. Identify opportunities for automation and operational efficiency, including scripting, policy standardization, or integration between systems to reduce manual effort and error. Contribute to the development and refinement of standard operating procedures, knowledge base articles, and deployment standards to improve repeatability and service quality. Team Leadership Lead, mentor, and coach a team of systems engineers. Assist the Senior Manager in resource allocation, ticket and incident closure, monthly reports, SOC audits and technical professional development. Serve as an internal escalation resource and real-time technical coach, guiding technicians during live troubleshooting, incident calls, and complex implementations. Act as the primary escalation point for complex endpoint-related incidents, including failed device deployments, policy conflicts, security compliance issues, and user-impacting problems. Drive issues to resolution and ensure fixes are documented and repeatable. Review and provide feedback on admins’ work (tickets, configurations, remediation steps), improving quality, consistency, and adherence to best practices.   What you bring to the role:  Bachelors degree in information technology, system administration, information systems management or a related discipline. Master’s degree considered an asset. 8+ years’ experience working within a technology leadership or senior technical role 5+ years' hands-on technical experience building and supporting infrastructure Microsoft MCSE, AZ-800, Citrix DaaS, VMWare VCP, NSX, CCNP, PMP certifications an asset The ideal candidate would meet 80% of these technical requirements: Infrastructure: Cisco UCS(blade/chassis/rack-mount), Fabric Interconnect, Hitachi SAN, CommVault, VMWare ESXi, RHEL, IBM AIX, Citrix DaaS, Netscaler, MS SQL cluster, Ansible. Tools: AD-Audit, Zabbix, RightFax, ServiceNow, Networking: Cisco L2/L3 networking, Cisco AP, Meraki, Palo Alto firewalls, Fortinet SD-WAN. Security: Forescout, Netskope, Experience in SOC audit Strong oral and written communication skills Teamwork: Ability to work successful within a team environment Strategic Thought: Excellent analytical and problem-solving skills with attention to detail, to maintain and guide the department’s strategy. Strong understanding of infrastructure technologies including server, containers, storage, and network. Experience with IT process, governance, and IT frameworks. Experience with Azure/hybrid cloud integration in real-life projects an asset Zabbix certification or expert level knowledge an asset Oracle DB knowledge an asset Project management experience an asset Experience in writing and evaluating technical RFP’s an asset   Why Join Us?As the Technical Lead, Infrastructure, you’ll play a key role in ensuring the reliability and performance of enterprise systems while leading and mentoring a team of engineers. Acting as a technical expert and escalation point, you’ll collaborate with cross-functional teams to enhance infrastructure stability, security, and scalability, while driving projects and process improvements in a fast-paced environment.   Salary range: $96,255 - $122,727 CAD annually (commensurate with experience).