IT Executive

Job Description

The Asia Pacific Schools, in partnership with The International Schools Partnership (ISP), equips students for local and global success by delivering Amazing Learning and offers both the international and Malaysian National curricula in the Klang Valley, Malaysia. 

The Asia Pacific Schools promotes equality and is an equal opportunity employer that prohibits discrimination and harassment of any kind.  We are committed to diversity and inclusion, as well as providing employees with a work environment that is free of discrimination and harassment.

Key benefits:

• A culture of engagement and trust, where staff contributions are recognized and valued.
• A passionate and motivated team of professionals who put children at the heard of decision-making.
• An embedded whole campus commitment to professional development and a commitment to serving others.
• A peer network of like-minded teaching colleagues and support from operations’ staff.
• Access to expertise, best practice sharing and learning opportunities across countries and cultures.
• A commitment to employee well-being.    

We also offer:

• Competitive salary
• Pension fund contribution to an Employee Provident Fund (EPF)
• Fee discount for children of employees
• Outpatient and inpatient medical benefits
• Paid leaves: medical, hospitalization, annual leaves, maternity, compassionate, exam/study, etc.

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ISP Malaysia – Asia Pacific Schools

We are looking for an IT Executive to join Asia Pacific Schools in Subang.

Purpose of Role

This position is responsible for providing technical support, implementing IT policies and best practices, conducting regular maintenance, and assisting in the deployment of IT projects in coordination with the IT Manager to meet end-user requirements and future demands. The role also involves maintaining up-to-date documentation of IT assets and procedures and assisting in the rollout of new technologies and IT solutions.

 ISP Principles

We begin with our students. Our children and students are at the heart of our business. Simply, their success is our success.

We treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the wellbeing of each other.

We operate effectively. We focus relentlessly on the things that are most important and will make the most difference.

We are financially responsible. We make financial choices carefully based on the needs of our children, students and schools.

We learn continuously. Getting better is what drives us.

Areas of Responsibility:

• Provide effective support to staff and students by resolving IT-related issues and ensuring timely assistance during school events.
• Monitor, configure, and maintain the system and network infrastructure, routing/switching, firewall, load balancer equipment, and computer labs (including servers).
• Ensure the security of data, network access, and backup systems.
• Provide technical support, troubleshooting, and maintenance for all assets, including computers, printers, laptops, projectors, smartboards, smart panels, computer systems, telephony systems (3CX), CCTV, and networks.
• Perform regular backups and ensure adherence to daily, monthly, and yearly schedules per the backup policy, ensuring availability for restoration.
• Perform preventive maintenance, security patch updates, and antivirus updates for Windows OS and Chrome OS systems.
• Install, upgrade, and configure IT equipment, PCs, standalone printers, networks, and related services.
• Manage and monitor IT inventory, including software licenses, desktops, laptops, and printers.
• Recommend hardware, software, and IT solutions.
• Manage and monitor installed network appliances, systems, and related infrastructure (cloud and on-premises).
• Install, configure, test, and maintain network-related operating systems, applications, software, and management tools.
• Ensure optimal network connectivity and infrastructure availability.
• Provide expertise in overall network systems infrastructure and IT technologies.
• Troubleshoot, diagnose, and resolve hardware, software, network, and system issues.
• Identify IT security vulnerabilities within the organization's network.
• Develop and implement plans to secure the organization's IT infrastructure and networking.
• Stay updated on IT security standards and emerging threats.
• Create system guidelines and manuals for the organization.
• Assist in IT audits and certification processes, ensuring compliance with ISO standards.
• Document procedures and maintain updated records of IT assets and processes.
• Monitor network usage and health to ensure compliance with security policies and best practices.
• Perform other tasks assigned by management as required.

OTHER EXPECTATIONS

• Fully and positively participate in the school’s performance appraisal scheme to develop and enhance personal and service performance.
• Undertake any other reasonable duties requested/assigned as required by Campus Principal especially regarding the school’s administrative functions.
• Ensure that school policies including those relating to Safeguarding, Race Equality, Equal Opportunities, Code of Conduct and Health & Safety are adhered to.

(Please note that this Job Description sets out the main duties associated with the stated purpose of the post. It is assumed that other duties of a similar level/nature undertaken within the section are not excluded because they are not itemized. The duties of this post could vary from time to time because of new legislation; changes in technology or policy and in that case appropriate training may be given to enable the post holder to undertake this new/varied work.)

Skills, Qualifications and Experience:

• Degree in ICT or a related discipline.
• At least 3–5 years of relevant work experience in systems administration, helpdesk support, or network/technical support.
• Proficient in BYOD policies and IT Service Management.
• Practical experience with Office 365 and Google Workspace administration policies.
• Expertise in hardware diagnostics and repair for PC/Chromebooks/Windows and servers.
• Knowledge of network infrastructure, including routing protocols, subnetting, IP address management, and VLANs.
• Understanding of cybersecurity measures and the use of endpoint protection software.
• Decision-making and problem-solving skills—ability to troubleshoot and resolve issues efficiently.
• Familiarity with 3-2-1 Backup solutions.
• Experience in IT asset management, including tracking and managing IT resources.
• Hands-on experience with remote support tools like TeamViewer, AnyDesk, or MS QuickAssist.
• Experience with Fortigate Firewall.
• Ability to execute instructions from superiors effectively.
• Proficiency in English and Bahasa Malaysia (fluent).
• Strong skills in understanding, verifying, and deploying tasks for IT projects, ensuring adherence to the defined scope of work.

Person specification

• Patient, responsible, and passionate about teaching
• A team player and flexible to meet the needs of the department.
• Must be responsible for promoting and safeguarding the welfare of children and young people they are responsible for or come into contact with

ISP Core Competencies

You consistently demonstrate and role-model the ISP Core Competencies in all that you do.

Cognitive

• Curious and agile

• Learns by questioning, exploring and investigating.
• Self-motivated; develops goals, monitors progress and adapts plans as necessary.
• Comfortable with uncertainty and ambiguity; stays engaged and curious and effectively balances patience and action.
• Open-minded; willing to try and test ideas.
• Challenges traditional methods and ways of thinking and encourages new perspectives.
• Creative problem-solver
• Tackles challenges in an organised and systematic way and finds solutions.
• Resourceful and imaginative; sees problems as opportunities to explore alternatives and possibilities.
• Uses logic to break complex problems down into manageable components.
• Interprets and evaluates data and evidence to classify information and recognise patterns and relationships.
• Leverages data and information as critical components in decision-making.

Interpersonal

• Empathetic and emotionally intelligent

• Excels at teamwork and building positive relationships.
• Motivates and encourages others by sharing positive feedback and recognising and celebrating their contributions.
• Understands and respects others’ views, beliefs and feelings, building trust and rapport.
• Self-reflects to understand how their actions and behaviour affect others.
• Manages and self-regulates their emotions.
• Collaborative and communicative
• Communicates openly, honestly and professionally.
• Actively listens and encourages contributions, values others’ inputs and ideas.
• Adapts their style, tone and approach according to others’ needs.
• Shares relevant knowledge, ideas and information with others.
• Handles conflict and disagreements constructively, facilitating dialogue, understanding and resolution.

Self-Leadership

• Amazing Learner

• Manages their own personal development, focusing on continuous learning and getting better.
• Humble, self-aware and open about their own areas for growth.
• Seeks out, welcomes and acts on feedback.
• Understands the internal and external factors affecting their learning and takes ownership for mitigating these.
• An agile learner who makes connections between experiences and is able to unlearn when new solutions are required.
• Resilient
• Practices self-care and encourages others to do the same.
• Organises themselves and their time and resources well to effectively manage challenges and stressors.
• Understands their own emotions and triggers and follows healthy habits to help manage stress.
• Uses inner strength when times are challenging or when working outside of their comfort zone.
• Recovers positively from setbacks, using them as an opportunity to learn and grow.

Digital

• Technologically literate

• Uses technology in an ethical way, following cybersecurity and data protection best practice.
• Communicates clearly and respectfully across digital and virtual channels.
• Possesses strong functional skills, using technology effectively to support them in their role.
• Understands different digital tools and systems, selecting and using the appropriate solution for specific purposes.
• Keeps up with change, adapting to and embracing new technologies.

Global

• Values driven

• Role models the ISP Principles.
• Understands their responsibilities and the impact and influence they have.
• Demonstrates a multi-cultural mindset and respects the different values, behaviours, attitudes, and practices across cultures.
• Prioritises well-being, inclusion and belonging and is caring, considerate and supportive of others.
• Considers the environmental and social impact of their actions and finds ways to minimise these.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history. 

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.