Job Description
Occupational Summary
Be You.
The Loss Prevention Associate supports Duke Stores by protecting University assets through proactive CCTV surveillance, theft detection, and incident response. This position plays a key role in maintaining a safe and secure retail environment for students, staff, faculty, and visitors while ensuring compliance with University policies and applicable laws.
Work Performed
Monitor and review CCTV systems across Duke Stores locations to identify suspicious activity, theft, and operational concerns. Conduct real-time surveillance of sales floors and high-risk areas to proactively detect and deter shoplifting and internal shrinkage. Respond to theft incidents by following established Duke Stores and University protocols, including the safe detention of subjects when appropriate. Partner with store management and staff to support theft prevention efforts and ensure awareness of loss prevention best practices. Document all theft, safety, and security-related incidents in a timely manner using clear, accurate, and detailed written reports. Preserve and manage video evidence for internal review and, when necessary, coordination with Duke University Police Department. Assist in identifying trends, patterns, and vulnerabilities to support shrink reduction strategies. Maintain professionalism, discretion, and confidentiality when handling sensitive information. Perform other related duties incidental to the work described herein.
Be Bold.
Knowledge, Skills and Abilities
Monitor and review CCTV systems across Duke Stores locations to identify suspicious activity, theft, and operational concerns. Conduct real-time surveillance of sales floors and high-risk areas to proactivelydetect and deter shoplifting and internal shrinkage. Respond to theft incidents by following established Duke Stores and University protocols, including the safe detention of subjects when appropriate. Partner with store management and staff to support theft prevention efforts and ensure awareness of loss prevention best practices. Document all theft, safety, and security-related incidents in a timely manner using clear, accurate, and detailed written reports. Preserve and manage video evidence for internal review and, when necessary, coordination with Duke University Police Department. Assist in identifying trends, patterns, and vulnerabilities to support shrink reduction strategies. Maintain professionalism, discretion, and confidentiality when handling sensitive information. Perform other related duties incidental to the work described herein.
Level Characteristics
Monitor and review CCTV systems across Duke Stores locations to identify suspicious activity, theft, and operational concerns. Conduct real-time surveillance of sales floors and high-risk areas to proactively detect and deter shoplifting and internal shrinkage. Respond to theft incidents by following established Duke Stores and University protocols, including thesafe detention of subjects when appropriate. Partner with store management and staff to support theft prevention efforts and ensure awareness of loss prevention best practices. Document all theft, safety, and security-related incidents in a timely mannerusing clear, accurate, and detailed written reports. Preserve and manage video evidence for internal review and, when necessary, coordination with Duke University Police Department. Assist in identifying trends, patterns, and vulnerabilities to support shrink reduction strategies. Maintain professionalism, discretion, and confidentiality when handling sensitive information. Perform other related duties incidental to the work described herein.
Choose Duke.
Minimum Qualifications
Education
Work requires a High School diploma or equivalent.
Experience
Work requires 1 year experience with CCTV and surveillance systems, along with basic computer proficiency. Experience in loss prevention, asset protection, security, or a related field preferred. Working knowledge of North Carolina laws related to detention and use of force preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensures, Certifications
Work requires 1 year experience with CCTV and surveillance systems, along with basic computer proficiency. Experience in loss prevention, asset protection, security, or a related field preferred. Working knowledge of North Carolina laws related to detention and use of force preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $0.00 to USD $0.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond thedollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: