Representative - Credit & Collections

Job Title: Representative - Credit & Collections

Location: Rochester, NY

Work type: Office (on-site)

The salary range for this position is dependent upon experience and location, ranging from $43,280 - $54,100

What We Offer:

• Competitive benefits and growth opportunities

• Generous performance‑based bonuses

• 12% 401(k) match

• Comprehensive health, dental, and vision insurance

• Tuition reimbursement

• Professional development and clear career‑advancement pathways

For more information, please visit: Benefits - Avangrid

Job Summary:

Performs collection activities within the department and with outside agencies to assure prompt, courteous and proper collection in adherence with regulatory guidelines and state law. Responsible for reviewing arrears accounts for deposits, entering payment agreements, transferring final bills, bankruptcy, medical hardship, adjustments and reject payments. Responsible for daily cash balancing and reconciliation, exception payment processing, and processing of agency grants.

Key Responsibilities:

• Reviews accounts for deposits, processes multiple dwelling postings, processes bankruptcies, and refers final billed accounts to a collection agency.(25%,P)
• Maintains files for special handling of accounts as required and proposed monthly report for review.(5%,S)
• Processes all adjustments to customer accounts, balance and reconcile accounts, investigate exception payments, and process miscellaneous billings.(25%,P)
• Works closely with agencies to receive, voucher, and process grants on customer accounts.(10%,S)
• Completes daily work assignments in Credit and Collections.(25%,P)
• Covers DSS phone queue within the Credit & Collections Department. (10%,S)

Required Qualifications:

• Able to solve problems.
• Able to multi-task.
• Good communication and interpersonal skills.
• Good keyboarding skills.
• Experience in preparing spreadsheets.
• 2 to 4 years of work experience in customer service.
• Working knowledge of credit and collection procedures, customer accounting and information systems.
• Knowledge of legal collection process of prosecuting judgments and liens.
• Required Education: Associates degree in Business, or related field.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Company:

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

June-5-2026