Project Engagement Manager - SaaS

Summary:

Manage and deliver strategic customer engagements by aligning execution with customer goals and internal capabilities. Coordinate cross-functional teams, oversee program execution, and ensure customer satisfaction through clear communication, risk mitigation, and value delivery.

Duties & Responsibilities:

• Manages the planning and execution of customer-facing engagements, ensuring successful delivery against agreed timelines and objectives.

• Acts as the primary liaison between customers and internal teams throughout the engagement lifecycle.

• Coordinates cross-functional delivery efforts across Product, Engineering, Customer Success, and Services.

• Tracks engagement health, risks, milestones, and deliverables, ensuring transparency and alignment.

• Supports executive briefings, status reporting, and change management throughout engagements.

• Collaborates with internal stakeholders to identify growth opportunities and support long-term client success.

• Contributes to best practices, templates, and methodologies used in customer engagement management.

Qualifications:

• 6–8 years of experience in customer-facing roles, such as engagement management, program delivery, or consulting

• Proven experience coordinating cross-functional programs or enterprise customer engagements

• Bachelor’s degree in Business, Communications, or related field

• Strong planning, communication, and risk management skills

• Familiarity with CRM and delivery tools such as Salesforce, Asana, Smartsheet, or Jira

• Experience in SaaS, technology, or enterprise delivery environments preferred

• PMP, CSM, or other certifications are a plus

Perks & Benefits: 

• Competitive compensation and generous stock options    

• 100% employer-paid top-of-the-line medical, dental and vision coverage   

• Great benefits including unlimited PTO, parental leave and free snacks and beverages  

• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  

• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper     

• Work on the latest and coolest technologies – everything is home-grown and built ground-up    

• A dynamic work environment with a strong sense of community and collaboration    

• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy    

• Exciting opportunities for career growth and development    

Current Tekion Employees – Please apply via Greenhouse Internal Job Board