Branch Manager

Description

• Home Care Branch Manager assumes management responsibility for the fiscal and operational activities of the home care agency. He is responsible for long-term planning, organizing, directing, and staffing of the Agency.
• Home Care Branch Manager plans and develops, recruits and interviews management personnel, and establishes procedures for measuring quality care and organizational performance.

Reporting Relationship

• Reports to Area Manager/COO

Responsibilities/Activities

• Has the authority for managing Agency business affairs and general operations.
• Ensure the Agency complies with all relevant federal, state, and local laws.
• Be familiar with, and maintain Agency rules, policies, and procedures.
• Familiarize all employees, including those on contract, with Agency rules, policies, and procedures.
• Maintain written service agreements, including financial arrangements, with other service providers for relevant services required to meet client needs.
• Identify critical issues that may affect the Agency. 
• Delegate and organize branch functions and define employee accountability requirements.
• Provide leadership and consultation to branch personnel.
• Hold regular management and staff meetings to ensure efficient operation and communication to and from all levels of the branch.
• Recruit, select, hire, and provide initial orientation to office personnel.
• Coordinate with the Director of Compliance on Performance Improvement Program activities.
• Oversee a continuous in-service training program and competent supervision to improve employee efficiency and client care.
• Complete, maintain and submit reports and records to Area Manager/COO on a regular and as-needed basis.
• Conduct informal and formal performance appraisals on office personnel upon completion of probation, annually and on an as-needed basis.
• Perform other duties as requested by Area Manager/COO.
• Designate, in writing, a qualified employee to act in their absence.

Required Skills/Abilities

• Ability to demonstrate effective interpersonal relations.
• Ability to effectively communicate orally and in writing.
• Ability to gain respect and cooperation.
• Ability to inspire and motivate subordinates.
• Ability to direct work groups toward a common goal.
• Ability to oversee the work of subordinates. Ability to resolve conflict.
• Ability to identify problems and determine effective solutions.
• Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.
• Ability to work independently and in cooperation with others.
• Ability to provide advice and consultation to others.

Qualifications/Education

• An individual with training and experience in home care/services delivery/administration or a related company.
• One (1) year of supervisory/administrative experience in home care/services or related program.
• Must have a criminal background check.
• Must be able to effectively communicate in English.